Troubleshooting : Automated Direct Mail - HelpCenter

Troubleshooting

What do the strange symbols on my mailing mean?

Postage optimization / sorting at the post office You may discover small digits or number combinations in your mailings, often located above the sender ...

Why are there stains on my postcard?

One of the most common problems our customers notice with their delivered postcards is one or more streak-like marks on one or both sides of the card. But w...

Loading issues on the optilyz platform

Do you receive an error message when creating a mailing? z. B. "Something went wrong" (Google Chrome) Try the following options: Delete bro...

Why is the final price of my mailing different from the costs in the price calculator?

In general, our prices apply to mailings that are printed up to 60% in colour and 40% in black and white. If the mailing contains more colour or is even com...

How is optilyz affected by the xz backdoor?

The xz backdoor vulnerability is a security flaw that has been identified on 29th of March 2024 in certain software systems. This backdoor allows unauthoriz...

Why do I have to enable cross-site cookies, and how do I do that?

We’re aware of a current issue where browser settings default to disabling cross-site cookies. As our platform requires cross-site cookies for logins, you m...

Why can I not use AddressFactory for my mailing?

Due to technical limitations, only mailings which are mapped to a number lower than individualisation80 can be processed for the AddressFactory option. ...

How to whitelist optilyz for third party cookies

This guide provides step-by-step instructions for whitelisting the optilyz domain to allow third-party cookies on Google Chrome, Mozilla Firefox, and Micros...