## Loading issues on the optilyz platform

## Do you receive an error message when creating a mailing?

> z. B. "Something went wrong" (Google Chrome)

## Try the following options:

- **Delete browser data (cookies & cache)**:
  - After starting the browser, open the menu by clicking on the three lines on the right.
  - Click on "More Tools".
  - Select a time period above.
  - Check the boxes next to "Cookies and Other Site Data" and "Cached Images and Files".
  - Click on "Clear data".

- **"Auto-translating" is active**: It's possible that you have a Google Chrome feature activated which is called “auto-translating” (Google Chrome Autoübersetzung). This feature translates websites and platforms and it actually causes errors which, in case of doubt, lead to white screens and / or error messages and prevent you from working properly.
  - Open Chrome and at the top right, click Menu and select "Settings".

- Click "Advanced".
  - Open "Languages" section.

- Turn off "Offer to translate pages in this language".