Loading issues on the optilyz platform : Automated Direct Mail - HelpCenter

Loading issues on the optilyz platform

Do you receive an error message when creating a mailing?

z. B. "Something went wrong" (Google Chrome)

Try the following options:

• Delete browser data (cookies & cache):

  • After starting the browser, open the menu by clicking on the three lines on the right.
  • Click on "More Tools".
  • Select a time period above.
  • Check the boxes next to "Cookies and Other Site Data" and "Cached Images and Files".
  • Click on "Clear data".

• "Auto-translating" is active: It's possible that you have a Google Chrome feature activated which is called “auto-translating” (Google Chrome Autoübersetzung). This feature translates websites and platforms and it actually causes errors which, in case of doubt, lead to white screens and / or error messages and prevent you from working properly.

  • Open Chrome and at the top right, click Menu and select "Settings".

• Click "Advanced".

  • Open "Languages" section.

• Turn off "Offer to translate pages in this language".